How we Work!We like to do things the right way. Check out our proven process below!

This is how we make the magic happen!

Analyze the Business Requirement

Analysis, Scope Management, WBS Structure, Timelines and Functional documentations.

The goal of requirement analysis is to determine where the problem is in an attempt to fix the system. Our step involves breaking down the system in different pieces to analyze the situation, analyzing project goals, breaking down what needs to be created and attempting to engage users so that definite requirements can be defined..

We develop a Software Requirement Specifications Document (SRS), which is a complete description of behavior of the system and we may include a set of use cases that describe interactions the users will have with the software. In addition, it also contains non-functional requirements which impose constraints on the design or implementation (such as performance engineering requirements, quality standards, or design constraints).

The software requirements specification document enlists all necessary requirements for project development. To derive the requirements we need to have clear and thorough understanding of the products to be developed. This is prepared after detailed communications with project team and the customer. A example organization of an SRS is as follows:

  • Introduction (Purpose, Scope, Definitions, References & Overview).
  • Overall Description (Product perspective, Product functions, User Characteristics, Constraints, Asumptions & Dependencies).
  • Special Functional Requirements (Modules detail).
  • Other Hardware and Software Requirements.

Customize the Business Processes

Development of Add-in and integrations with other systems

Even with robust ERP solutions which is developed based on Best Practices of Industry, very few organizations are able to use this software straight off the shelf, with no customization. As project teams delve into the details of the software during the implementation cycle, requests to make one or more customizations to the software are inevitable

Given our experience in ERP platforms across many industries, Maven Solutions minimizes the complexity and risk of software customization. We also understand the importance of retaining the upgradability of your software for the future.

We begin by helping you understand the difference between software customization and normal ERP package configuration. Many parameters, fields, and workflows can be configured to match your company requirements as part of a normal ERP implementation. But when customization is required, we offer the level of technical sophistication needed to achieve a successful outcome and at lower costs than competing firms.

As the project progresses, we manage the customization process by establishing clear, company-wide definition of business requirements and project controls. We identify and prioritize which functions should be added as part of the overall functionality of the existing system. Following work will be done in customization:

  • Identification of Scope of Customization
  • Development of Add-ins
  • Integration of Add-in with existing system
  • Deployment of the Add-in

Train the staff for new Processes

Train, Train and Train.

Companies of all sizes spend a significant amount of their IT budgets on software. New desktop operating systems can enhance security and run more sophisticated applications, and those new applications can automate tasks previously done manually or provide easier and faster accomplishment of tasks previously performed using older software, thus enhancing productivity. We think that companies cannot see the bottom line benefits of these upgrades unless the end-users of the software can successfully make the transition. Thats why we find it very important to plan an end-user training strategy before rolling out new software implementation, and we also make it sure that the plan is scalable so it can grow with our client company.

Our training methodology includes:

  • Setting up the Training Goals.
  • Assesing End-User needs depending on user levels.
  • Training delivery identifications (identification of training tools).
  • Creating a Training Program.
  • Making the Training Program Scalable.

Implement the IT Solution

Migrate, End-to-End Business Use Case Implementation, Parallel Run, Integration.

New technology is bought and new processes are developed but the benefits are realized only when people are willing and able to use them. It is highly unlikely, that any implementation will occur without obstacles. Changing the way people work and behave can be challenging. There can be resistance for a variety of reasons. We continueslly conduct Performance Analysis to highlights the problem areas.

This is where our comprehensive training program provides us flexibility required. Employees are assigned the modules that they need, and practise until mastery is achieved.

We use a systematically structured approach to effectively integrate our product or service or component into the workflow of an organizational structure or an individual end-user. Our implementation tasks includes but not limited to:

  • Data Migration Support.
  • Complete end-to-end running of all business Use Cases.
  • Parallel run of old and new system.
  • Integration with Third Party Softwares (If required).

Support the Client to work better

Help the customers to help themselves.

We assist our customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.

We provide varity of ways to our customers to get best and effective support to solve their problems. All our products are embedded with excellent Online Help to solve day-to-day problems regarding their business needs. Our FAQ section helps our customers to see common problems and its solutions.

Following are few ways we provide Support to our Customers:

  • Online Support through Skype.
  • Our Support Portal.
  • Telephonic Support.
  • Team visits in Office and non-Office Hours.
  • Full-time on-site support.

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